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Q: How long does it take to receive my order?

A: We strive to process and ship orders as quickly as possible. The estimated delivery time for your order will depend on your location and the shipping method selected at checkout. Please refer to our Shipping Information page for more details.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. The availability and cost of international shipping will be calculated at checkout based on your shipping address.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

Q: What if my package is lost or damaged during transit?

A: In the rare event that your package is lost or damaged during transit, please contact our customer support team at main.brandverse@gmail.com. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

Q: Can I change the shipping address after placing an order?

A: Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.

Q: What happens if I am not available to receive the package?

A: If you are not available to receive the package at the time of delivery, the shipping carrier will usually leave a delivery attempt notice. You can then follow the instructions on the notice to arrange for redelivery or pick up the package from the carrier's designated location.

Q: Can I ship to a different address than my billing address?

A: Yes, during the checkout process, you will have the option to enter a different shipping address than your billing address. Please ensure that the shipping address is accurate and complete to avoid any delays or delivery issues.

Q: Do you offer free shipping?

A: Yes, we offer free shipping always.

Q: Can I cancel my order after it has been shipped?

A: Unfortunately, we are unable to cancel an order once it has been shipped. If you no longer want the items, you can initiate a return once you receive the package. Please refer to our Refund Policy for more information on returns and refunds.

Q: What if I have more questions about shipping?

A: If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at main.brandverse@gmail.com. We will be happy to assist you.

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